Have a lost or stolen card?

Do not worry, we are here to help. Contact our Customer Care Professionals and they will make sure you can continue securely making payments anywhere in the world that Visa cards are accepted.

Chat with us

Chat now with one of our Customer Care Professionals.

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Disclaimer: some mobile devices may not support live chat.

Call us

If the country/region you are in is not listed, or if you experience difficulties using any of the freephone numbers (only free when dialling from within the USA), please make a reverse charge call to +1 303 967 1096. (Reverse charge calls are placed using the local operator.)

*Callers in certain countries/regions dialling these numbers, including the reverse charge call number, from mobile or hotel phones may be charged fees. Visa will not be responsible for any fees incurred. For hearing impaired in the USA, call +1 800 TDD 1213 (For hearing impaired in Canada, call: +1 305 278 4285, and for hearing impaired in other countries/regions, call: +1 512 865 2002.)

Three easy steps to getting a replacement card

1. Contact us at any time

We are available by chat or phone to help you. Click the chat button or find the phone number – just select the country you are calling from in the field above.

2. Deactivate your card

A Visa representative will deactivate your lost or stolen credit or debit card and then notify your bank immediately. In the event that your card has been stolen, this may help prevent fraud.

3. Get a new card

Visa will work with your bank to replace your debit or credit card and deliver it to you within 24 to 72 hours.

In case of an emergency

We can arrange to get you an emergency replacement card or cash ASAP. Just call and we will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within 1 to 3 business days.^* Alternatively we can arrange for cash to be available at a location near you, usually within hours of your bank’s approval.

^*Some restrictions/limitations apply

FAQ

: A Visa representative will be able to assist you in filing a lost or stolen card report. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
: A Visa representative will be able to assist you in reporting fraud to your bank. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
: Contact your bank immediately. If you need help locating a number for your bank so you can cancel your card, chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
: Visa’s Zero Liability Policy* is our guarantee that you will not be held responsible for unauthorised charges made with your account or account information. You are protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.

* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorised use. Contact your issuer for more details.
: To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
: If your card – debit or credit– is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.
: Visa’s 24/7 cardholder inquiry services can connect you to your financial institution for account-specific inquiries, provide general Visa information or connect you to service providers if assistance with your card benefits is needed. Chat with us or call us via your country/region’s global freephone number from the drop-down menu at the top of this page.